Shipping policy

Order Processing & Delivery Time

Order Processing Time

  • In-stock / Ready-to-ship Products: 1–3 business days
  • Custom / Pre-order Products: 5–15 business days (Please refer to the individual product page for specific details)

Estimated Delivery Time

(Calculated from the date of shipment)

  • Southeast Asia & East Asia: 5–10 business days
  • Europe, North America, Australia & New Zealand: 10–20 business days
  • Middle East, South America & Africa: 20–40 business days

Important Notes

  • The above delivery times are estimates based on normal operating conditions.
  • Actual delivery may vary due to customs clearance, carrier schedules, public holidays, weather conditions, or other unforeseen circumstances.
  • Remote areas, islands, and certain destinations may experience longer delivery times.
  • For the most accurate information, please refer to the tracking details provided by the carrier.

 

Shipping Time

A. Standard Shipping Times

The delivery time for your order depends on the shipping method you choose. It's important to note that these timeframes are merely approximate. They can be influenced by a multitude of factors, including customs clearance processes, the efficiency of the destination country's postal service, and unforeseen occurrences.

B. Remote Country Shipping Times

For packages shipped to remote countries and regions, shipping times are often longer. As mentioned before, tracking information for these shipments may also be limited or unavailable during certain stages of transit.

 

Tracking the Shipment

A. Tracking Platforms

You can easily track the shipping progress of your orders through the tracking numbers provided with your order, or other reliable third-party tracking platforms. Once your order is dispatched, you will receive a tracking number and instructions on how to access the tracking information.

B. Remote Country Tracking Limitations

For shipments to some remote countries, the shipping information may not be updated in a timely manner. In such cases, we recommend reaching out to the local post office in the destination country for more accurate and up-to-date information regarding the whereabouts of your package. Although the tracking details may be sparse, the local post office should be able to provide some insights into the status of your shipment.

 

Shipping Fee Changes

Atelier periodically reviews and adjusts shipping fees in line with the pricing changes of our third-party carriers. These adjustments can occur regularly or in real-time, depending on market conditions and carrier policies. pleased be advised: shipping fees may become subject to change at any time according to Atelier's discretion.

 

 

Liability Exclusions

Atelier shall not be held liable for any damage, loss, delay, or non-delivery of packages under the following circumstances:

A. Force Majeure

"Force Majeure" encompasses unforeseeable events that are beyond our control, such as earthquakes, fires, snowstorms, storms, heavy fog, and extreme weather conditions; protests, terrorist incidents, traffic accidents; changes in laws, regulations, policies, or actions, decisions, or orders of government or judicial authorities; and violent crimes like robberies.

B. Goods-Related Defects

Damage caused by the natural characteristics, inherent defects, or normal wear and tear of the goods.

 

Governing Law

These Terms of Service and any separate agreements whereby we provide you Service shall be governed by and construed in accordance with the law of Hong Kong.